This opportunity is located in Minneapolis, Minnesota. A relocation package will be provided.

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

The Service Crew Leader will be responsible for the daily oversight and supervision of our Field Service Technician workforce in designated region. This role will support the workforce’s daily activities, supervise administrative reporting and assist in annual performance reviews.

This will be an office and field-based role. Crew Leader will still assist with on site with daily service appointments and supporting technicians in difficult repairs along with supporting Tsugami facility requirements.

What You Will Contribute:

• Responsible for workforce supervision of Field Service Technicians.
• Responsible as Tsugami America service liaison to Distribution service.
• This includes but is not limited to, supporting the teams daily activities, service report review, and assistance with annual performance evaluations.
• Ensure that all Tsugami machines are installed correctly and running at optimal levels per customer expectations (Review pics/videos provided by Service Tech’s at point of installation completion)
• Manage current and new customer relationships.
• Act as a liaison, along with the Tsugami Assistant Service Manager to provide service updates, feedback, and quality suggestions to ultimately improve upstream efforts.
• Evaluate technician’s technical proficiency and build training plans as needed.
• Supervise new Service hires and provide feedback to Management. Suggest the best career path based on observations. (Install, Service, PM, termination)
• FST Interview participation.
• Assist with resolving invoice disputes from a technical perspective.
• Engage with FST on jobs that are taking longer than expected.
• Submit Quality escapes and potential corrective action initiatives.
• Training Module compliance oversight for self and Service Crew.
• Manage and approve warranty and courtesy part request flow with Service Coordinators.
• Ability to maintain a safe work environment for all employees.
• Strong organizational skills/possessing traits of being able to follow a systemic method of performing a task.
• Directly related experience in troubleshooting situations / problem solving skills
• Ability to complete assigned tasks under stressful situations.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• An associate’s degree in a related field is preferred; High School Diploma or equivalent experience/GED from a technical school is required or relevant military or previous work experience acceptable.
• Proven experience supervising a team
• Experience working with CNC controls.
• Understanding of electrical, pneumatic and hydraulic schematics.
• Problem solving skills and attention to detail with technical proficiency is required.
• Ability to read and understand drawings, manuals, and schematics.
• Advanced level skills in software associated with Microsoft programs and other related business programs, as required.
• A valid driver’s license is required.
• Excellent written and verbal communication, listening, organization and priority setting skills.
• Ability to perform Equipment Installation.
• Prior experience with Fanuc controls

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Tsugami America is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers and Multi-tasking machines in North America. The firm’s headquarters is in Windsor, Connecticut.

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division’s only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S., Canada, and Mexico.

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition ID: 1039B